SHIPPING POLICY

When purchasing a Starfire Diamond Jewellery item online valued at more than $1,000, we will ship your item free of charge. Please note we can only ship to residential or commercial addresses, and we don't ship internationally. A signature will be required upon delivery. If we are sending to a work address, please note that it is no longer our responsibility once it has been signed for, even if it is someone other than the customer who signs.

All our packages shipped are fully insured up to the point of delivery and are tracked using Australia Post.

The parcel is discreet and does not ruin the surprise if delivered for a special occasion.

When buying online, you can also choose to pick up in-store.

For returns, re-sizing and annual servicing, where possible, we would strongly recommend bringing your jewellery to us in person. If you need to ship your item to us, you must contact us beforehand to receive detailed instructions on shipping the item safely.

While we do offer free shipping when delivering your online order, we kindly ask you to cover the shipping charge if returning it to us (for returns, re-sizing or annual servicing). Please note that it is your responsibility to ensure that it arrives safely at Starfire Diamond Jewellery. In the unlikely event that the product is faulty or not as ordered, we will reimburse any shipping costs you incur. You will also incur a shipping charge if we need to ship the item back to you.