Return Policy

Articles are accepted for credit or exchange in Australia if returned in a saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply.

Starfire Diamond Jewellery offers complimentary shipping for any item that you’d like to return. Please email enquiries@starfirediamondjewellery.com for instructions on creating a return and printing a shipping label. Then lodge your item at a Post Office, or drop it into a red street posting box. Free return shipping is offered for orders shipped in Australia only. You may also return your item to our of our retail store located in Bulimba Brisbane.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a non-refundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.

If you have any questions, please contact us on 07 3399 1176. A representative will be on hand to assist you from 10 AM–5 PM Monday through Friday, 10 AM-4 PM Saturday & 10 AM-3 PM Sunday.

CUSTOMER REFUND OR CANCELLATION OF CUSTOM MADE ITEM(S).

It is important to take care when choosing a Special Order, Custom Made item(s) or Service with Starfire Diamond Jewellery. If you decide to cancel the item due to change of mind Starfire Diamond Jewellery are not required to give you a refund so you must choose carefully.