Shipping Policy
THE COMPANY’S SHIPPING POLICY
The Company’s current shipping policy with respect to orders placed by Customers with the Company is as follows:
It provides shipping on all orders to Customers in Australia and New Zealand at standard Australia Post rates. Goods will be shipped using Express post with signature required. These orders are also fully insured by the Company up to a particular dollar value amount.
Each order shipped by the Company will include:
(a) The item or items ordered.
(b) Where applicable, a Diamond Certificate.
(c) Where applicable, a Valuation Certificate and
(d) Appropriate Starfire Diamonds Packaging.
For all areas within Australia, we use Australia Post Express services. All services are tracked and require signature upon delivery.
We use Australia Post Express shipping for shipping to New Zealand. All other international destinations are shipped via FedEx priority. Shipping rates vary depending on country. Duties and taxes may need to be payable by the customer at the destination country.
It does not ship to post office boxes. It only ships to a customer’s home or work address where there is a person available to collect and sign for an order. If no one is available, Power Couriers or Australia Post will leave a collect card and the Customer will be advised of collection options.
FedEx
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call FedEx Customer Service. You can also track the status of your shipment online at fedex.com.
PayPal
PayPal purchases will only be shipped to the address on invoice unless by prior arrangement at Starfire Diamonds discretion.
It recommends the examination of a package before signing or receiving goods that look to be tampered or damaged, please contact Starfire Diamonds immediately on +61 07 33991176 or enquiries@starfirejewellery.com if you notice this
