The information and materials contained in this site and all sites linked to this site (“website”), including text, graphics, links or other items – are provided “As is”, “As Available”.
Starfire does not warrant the accuracy, adequacy, reliability or completeness of this information and materials and expressly disclaims liability for errors or omissions in such information and materials.
No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.
This disclaimer shall take effect to the fullest extent permitted by law.
Undamaged, unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.
Returns or exchanges of online purchases may be made in person or by post.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).
If you have requested a refund for your online order, we will notify you via email once your refund has been processed.
If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.
As Starfire Diamonds is not liable for the loss of an item being returned we recommend that you return it using registered mail.
If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.
Please post your item via registered post along with the original invoice to:
162 Oxford Street
Bulimba Queensland 4171
Customer Cancelation of Custom Made item(s).
It is important to take care when choosing a Special Order, Custom Made item(s) or Service with Starfire Diamond Jewellery. If you decide to cancel the item due to change of mind Starfire Diamond Jewellery are not required to give you a refund so you must choose carefully.
Once you have been given the approval for an item to be ordered, a custom made piece to be made or a service to be conducted you must understand that this is a binding agreement and by ordering a special made piece, custom make or service you may not be entitled to a cancellation, if a cancellation has been approved by the discretion of Starfire Diamond Jewellery you will incur a 30% cancellation fee.
In the event that you wish to cancel a special order, custom make or service(s) you must contact Starfire Diamond Jewellery immediately as Starfire Diamond Jewellery will only cancel an order if the special order, custom make or service has not been started or a loss has not been incurred to Starfire Diamond Jewellery. In the case where a cancellation has been approved you will be charged a cancellation fee of 30% of the total order amount.
In the event that the special order, custom make or service has already been processed you are required to complete the transaction and pay the full amounts owing to Starfire Diamond Jewellery.
International returns or exchanges must be made through our Customer Service Team. Please Contact Us so that we may assist you.