Shipping Times and Rates

We offer complimentary standard shipping for all orders over AU$250. All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our warehouse, the following delivery time frames apply:

– Metro areas: 3 – 5 business days
– Regional areas: 5 – 7 business days
– Metro Areas include: Sydney, Melbourne, Brisbane, Canberra, Perth, and Adelaide.

Please note that Starfire Diamond Jewellery. does not ship to P.O. Boxes as all orders require a signature upon delivery. In the event that there are delivery delays for your order, do not hesitate to contact Customer Service on 07 3399 Items ordered together may not always ship together. Items on special order may take longer.

Stock permitting, all orders are usually dispatched within 2 working days. We will send you an email with a Tracking Reference when your order is dispatched so you can track your delivery. If you are not available when we deliver it, we will leave a calling card with instructions to collect your order from a local depot or re-schedule delivery at another time.

Complimentary Shipping Terms and Conditions:-

The price of the merchandise must meet the required amount ($250 AUD) in order to receive complimentary shipping.
– Multiple items totalling the required amount will not receive free shipping if sent to multiple addresses.
– Complimentary shipping is only available for orders placed on for domestic delivery.


If you prefer to collect your order from our Starfire Diamond Jewellery store, then please choose this option when you checkout. Your order can be prepared instore for collection. You must bring photographic identification with you (i.e. drivers licence or passport), along with the credit card and proof of the cardholder’s address. We will let you know when the order is ready to collect via email. Our Click & Collect service normally takes around 3 working days to be complete in store.


International shipping is charged at $70. International orders are shipped via FedEx. All duties and GST for international orders must be paid for by the customer. Please note that we only accept Paypal as a method of payment for international orders and we can only ship to Verified Payl Pal account holders. We currently ship to UK, Canada, Japan, Hong Kong and USA.

If you would prefer another method of International Shipping please email us at and we will be more than happy to arrange this for you.