RETURN POLICY

Articles are accepted for credit or exchange in Australia if returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusion’s may apply.

Starfire Diamond Jewellery offers complimentary shipping for any item that you’d like to return. Please email enquiries@starfirediamondjewellery.com for instructions on creating a return and printing a shipping label. Then lodge your item at a Post Office, or drop it into a red street posting box. Free return shipping is offered for orders shipped in Australia only. You may also return your item to our of our retail store located in Bulimba Brisbane. To locate the store, click here.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a non-refundable merchandise credit. Cash refunds are not available for returns made at retail locations. To return or exchange your gift selection, please follow the instructions included with your package.

If you have any questions, please contact us on 07 3399 1176. A representative will be on hand to assist you from 10AM–5PM Monday through Friday, 10AM-4PM Saturday & 10AM-3PM Sunday.

CUSTOMER REFUND OR CALCELATION OF CUSTOM MADE ITEM(S).

It is important to take care when choosing a Special Order, Custom Made item(s) or Service with Starfire Diamond Jewellery. If you decide to cancel the item due to change of mind Starfire Diamond Jewellery are not required to give you a refund so you must choose carefully.

Once you have been given the approval for an item to be ordered, a custom made piece to be made or a service to be conducted you must understand that this is a binding agreement and by ordering a special made piece, custom make or service you may not be entitled to a cancellation, if a cancellation has been approved by the discretion of Starfire Diamond Jewellery you will incur a 30% cancellation fee.

In the event that you wish to cancel a special order, custom make or service(s) you must contact Starfire Diamond Jewellery immediately as Starfire Diamond Jewellery will only cancel an order if the special order, custom make or service has not been started or a loss has not been incurred to Starfire Diamond Jewellery. In the case where a cancellation has been approved you will be charged a cancellation fee of 30% of the total order amount.

In the event that the special order, custom make or service has already been processed you are required to complete the transaction and pay the full amounts owing to Starfire Diamond Jewellery.