FAQ – Frequently Asked Questions

1. What do I need to know before purchasing a diamond?

The more knowledge you have about diamonds the better. Here at Starfire, we have over 40 years of diamond expertise to guide you on your journey to the perfect diamond.

2. How do I take care of my diamond?

If you have an everyday piece of diamond jewellery, dust, dirt, moisturisers ect all contribute to the clouding or dullness of your stone. Starfire suggests bringing your jewellery in for a regular professional clean and maintenance check to make sure the brilliance and setting of your diamond is pristine. In the meantime, using a soft tooth brush dipped in warm soapy water will be suffice for general upkeep.

3. Where are your diamonds from?

Our Starfire diamonds are ethically sourced from South Africa, cut and polished in Israel and analysed and graded by the GIA (Gemmological Institute of America). Starfire Diamond Jewellery have a strict conflict free policy with every diamond we select for our customers and wholesale company.

4. Do you do jewellery repairs?

If you have a piece of jewellery that needs love and attention, our talented artisan jewellers can refurbish and repair it to make it look like new again.

5. Can you remodel my already made jewellery?

Absolutely, if you have a piece of jewellery that is no longer suiting your style or personality, our expert designers and jewellers will assist you in turning your dreams to reality.

6. Can I still get a custom-made ring on a lower budget?

Starfire is determined to assist anyone in making their engagement ring dreams come true no matter what the budget. We will work with you to make sure that your needs are met whilst also sticking within your budget by letting you know what your options are and assisting you with the diamond selection.